Privacy policy

As Musee The Brand, we are committed to the proper use of the data and personal information of all our users. Therefore, our company makes these Privacy Policies available to the general public. This document has an informative purpose so that our visitors and potential buyers understand how their data will be handled when accessing our products and services.

1- Company Principles

Musee The Brand will respect the privacy and intimacy of all our users, as well as the data they provide for creating an account and/or making a purchase. The information provided by our clients and other personnel will be fully protected as part of our commitment to providing a legitimate and secure shopping experience.

In this regard, our company is responsible (directly and indirectly) for the processing of personal data stored on our servers for commercial and tracking purposes. Likewise, this document may be publicly consulted on our website: https://museethebrand.com/.

2- General Aspects

The following general aspects guide the Privacy Policies of Musee The Brand:

Our website is publicly accessible to any user.
Any user may create an account, provide personal data, modify it, or delete it without restrictions.
Our website uses Google Analytics and Google Ads cookies to enhance the browsing experience of our users, as well as to maintain account access and offer localized content.
Open consultation of any content related to the products available on our website.

3- Authorization

By creating an account or using the Musee The Brand website, as a user, you authorize the collection, use, and disclosure of your personal information in accordance with our Privacy Policies. Likewise, creating an account implies acceptance of the security and access established on our website, as well as the use of any of our purchasing services and available actions.

Consequently, Musee The Brand may store and process your data for the convenience of any commercial transactions, offers, or advertisements so that you can stay informed about our promotions and updates.

4- Storage and Security of Personal Information

Musee The Brand will store your personal information in a database for your security. As a company, we guarantee the absolute integrity and confidentiality of your personal and banking information. Our servers implement various protocols, tools, and cybersecurity mechanisms to protect your data from unauthorized use and third-party interference.

However, Musee The Brand will not be held responsible for the improper entry of data, falsifications, fraudulent information, or any technical failures on your devices. Nor do we assume liability or claims for the theft or robbery of your devices where you store personal information linked to our accounts and database.

5- Registration and Modification Rights

As a user with a registered account on our website, you have every right to access, modify, or review any personal information stored in our system. This right is valid in cases of updates or to correct any inaccurate data to proceed with a purchase or shipment.

6- Cookies

At Musee The Brand, we use cookies to measure, compare, and study the experience of our potential buyers on our website. However, as a user, you have complete freedom to disable these cookies or allow them for a more personalized browsing experience (if you deem it appropriate). This also applies to our social media platforms.

7- Required Information

To create an account at Musee The Brand, as a user, you will need to register the following mandatory fields: first name, last name, email address, and password. Then, it is necessary to solve a security captcha to complete the registration process. Once the account is created, the user will receive an email notification to verify the successful registration.

In this way, our company will use your personal information as outlined in our Privacy Policies defined for:

The development of purchases and billing during the pre-contractual, contractual, and post-contractual processes of any of our products.
The management of procedures, requests, complaints, and claims.
The analysis of customer and business partner satisfaction.
The provision of contact and transaction information to commercial or governmental entities.
Market research.
The tracking of purchases, return processes, exchanges, or withdrawals.
The promotion and advertising of our products via email.
The control and prevention of fraud.
The tracking and control of shipments and package deliveries.
The planning of strategies to improve services.
Compliance with biosecurity protocols.
The conducting of surveys or other statistics.

Regarding the processing of your personal information, MuseeTheBrand will handle your data exclusively to fulfill the purposes listed on our website and for purchasing processes. On the other hand, as a user, you are committed to providing your information in accordance with what is expressed in these Privacy Policies.

Likewise, the registration information requested on our website is minimal to comply with the current legal and international framework on privacy and data protection on the internet. This information will never be shared with third parties, except for affiliated companies or governmental entities.

Consequently, Musee The Brand will have the users’ permission to ensure an efficient and personalized service, as well as to guarantee better performance. On the other hand, our company will never send unsolicited information to your email as a registered user, except for news or promotions related to our store.

8- Payment Methods

For your security regarding payment methods, Musee The Brand uses secure payment systems with financial entities. Therefore, your data will be fully protected and encrypted for a reliable transaction. In this regard, the data you enter will be transmitted directly to the corresponding financial entity, whether it be:

Transfer via the Bancolombia app.
American Express.
Visa.
MasterCard.
PayPal.
Boleto.

Likewise, our company keeps a record of purchases and monitors traffic and browsing patterns. This way, we ensure that our website is a secure platform for making any purchase of our products. Our company will handle your data responsibly, regardless of the payment method you choose. This includes your contact information, billing address, ID, credit or debit cards, etc.

9- Duties as a User

Upon creating an account at https://museethebrand.com/, as a user, you must fulfill certain minimum duties subject to these Privacy Policies. Such obligations are:

Accepting the terms established in this document.
Providing personal information that is truthful, accurate, up-to-date, and complete.
Respecting netiquette and ensuring a healthy and friendly transactional environment.
Taking precautionary measures to avoid the loss of data, passwords, or orders.
Updating registration information as a user if necessary. Musee The Brand is not responsible for incorrect addresses, blocked cards, or inconsistent data for proper transactions or package shipments.
Not disclosing or registering the personal data of other users who use our website.
Not publishing personal data registered on our website on other digital or physical media or platforms.

The use of false information or the discovery of information fraud empowers us as a company to cancel any order. Additionally, we may also report to the competent authorities in matters of cybersecurity and data privacy. Failure to comply with these obligations will block any offending user from accessing our products.

10- Rights as a Data Subject

According to consumer protection laws, as a user, you may exercise the following freedoms on our website:

Know, update, and rectify your personal information at any time free of charge.
Request a review of your data from our servers at Musee The Brand.
Be informed of all processes, whether related to purchases, exchanges, shipments, or updates.
Manage requests, complaints, or claims through our official channels (email and website). For this, you will need to provide all necessary data.